Frequently Asked Questions (FAQ)
Helping You Understand Every Part of Your NDIS Plan
At Expert Auz Plan Management, we believe knowledge gives you confidence. Here are the most common questions participants ask about NDIS Plan Management — explained clearly and simply.
Frequently Asked Questions
Find answers to the most common questions about NDIS Plan Management
1. What is NDIS Plan Management?
NDIS Plan Management is a service that helps you handle the financial and administrative side of your NDIS plan. Your Plan Manager (that’s us) takes care of paying providers, lodging claims with the NDIA, tracking budgets, and sending you regular spending reports — while you stay in control of your supports.
2. Is there any cost to use Expert Auz Plan Management?
No. There are no out-of-pocket costs. Plan management is completely funded by the NDIS under a specific category in your plan called Improved Life Choices (CB Choice and Control). If your plan includes this category, you’re automatically eligible for our service.
3. Who can use plan management?
Any NDIS participant can request plan management. If it isn’t already in your plan, simply ask your NDIA planner or Local Area Coordinator (LAC) to add Improved Life Choices. Once added, we can start managing your funds right away.
4. What are the benefits of having a Plan Manager?
- Fast, reliable invoice payments (usually within 1–2 business days)
- Access to both registered and unregistered providers
- No paperwork — we handle claims, budgets, and reporting
- Regular updates so you always know where your funds stand
- Expert support from a dedicated plan manager
5. Can I still choose my own providers?
Absolutely. With plan management, you have full choice and control. You can work with NDIS-registered or unregistered providers — whatever best suits your goals.
6. How quickly do you pay invoices?
We pride ourselves on fast, accurate payments. Once an invoice is received and verified, it’s usually processed and paid within 1–2 business days. You and your provider receive payment confirmation for full transparency.
7. What information do you need to set up my plan?
When registering, we’ll need:
- Your full name and NDIS number
- A copy of your current NDIS plan
- Your provider contact details (optional)
- Your consent to manage your plan
That’s it — our team handles everything else from there.
8. How do I track my NDIS budget?
You’ll receive monthly budget statements showing your spending by category, total invoices paid, and remaining balance. You can also request real-time updates anytime — we’re happy to help you understand exactly how your funds are being used.
9. What happens if a provider overcharges or submits an incorrect invoice?
Our team carefully reviews every invoice to make sure it meets NDIS pricing guidelines. If something doesn’t look right, we contact the provider to clarify before making payment — ensuring your funds are always protected.
10. Can I switch to Expert Auz from another plan manager?
Yes, and it’s simple! You can change your plan manager at any time. Just let your current plan manager and NDIA know you’d like to switch to Expert Auz Plan Management, and we’ll coordinate everything for you.
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